Privacy & Cookies
Who we are
Our website address is: https://www.melbournsportsmassage.co.uk.
What personal data we collect and why we collect it
Contact forms
You may give us information about you by filling in forms at a session or online, or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, date of birth, address, e-mail address, phone number, gender, relevant health information, and on occasions, bank account details.
Why we need your personal data
Under GDPR we store data for Legitimate Interests. This means the data you have submitted has been done so under the knowledge that it will be used for us to fulfil a service you have requested or to make contact with yourself. We’ll use your information for the following reasons only:
- To contact you about the service you have enquired about
- Internal record keeping
- To contact you for marketing purposes if you have given strict consent.
Any personal information on medical conditions and injuries related to your treatment are only asked for and collected during a private treatment session, with your full consent. This information is stored securely in non-digital format and not passed to any third parties without your consent.
Who we share your personal data with
We do not supply any personal data it holds for this purpose to any other third party for marketing or communication purposes. We do not store or transfer your personal data outside of the UK. .
We will only ever send personally identifiable information about you to other companies when:
- We have your strict consent to share the information, for example when we work with another practitioner as part of your treatment.
- We need to share your information to provide a service you have requested.
- We respond to court orders or legal processes.
- We find that your actions on our website or by any other communication violate our Terms and Conditions or any of our usage guidelines for specific products of services. For example, when we need to pass your details onto our lawyer.
How long we hold your personal data
In accordance with GDPR, information cannot be held longer than is necessary. Therefore Melbourn Sports Massage will adhere to the guidelines of the SMA (The Association for Soft Tissue Therapists) and will retain your information for:
- 7 years post your last treatment from Melbourn Sports Massage. An adult is a person over 18 years of age.
- Up to the age of 21 for children – assuming your last treatment was prior to your eighteenth birthday (i.e. for 3 years after the child reaches their eighteenth birthday)
- If there are mental issues information may need to be kept longer or indefinitely but for at least three years after the client is certified to have regained mental capacity.
Your rights regarding your personal data
As a data subject you may have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office about the processing of your personal data.
As a data subject you are not obliged to share your personal data with us. If you choose not to share your personal data with us we may not be able to offer you our services
Controlling your personal information
If you have agreed to us using your personal information for direct contact and marketing purposes, you may change your mind at any time by writing to or emailing us at info@melbournsportsmassage.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email: info@melbournsportsmassage.co.uk.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies
This website, along with most other major websites, uses ‘cookies’.
Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around websites and (when necessary) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website, and your experience whilst visiting, are as we intended it to be. Without these cookies services you have asked for like accessing a secure area cannot be provided. Please note that no personal data is captured through the use of cookies.
By using this site you are agreeing to the use of cookies being stored on your computer’s hard disk.
To stop cookies being stored on your computer you will need to alter the settings of your internet browser. You can find instructions on how to do this either through click ‘Help’ in the menu bar, or following these browser-by-browser instructions from AboutCookies.org.
If you want to delete any cookies that are already on your computer, you will need to locate the file or directory that your computer stores them in.
Further information on deleting or controlling cookies is available at www.aboutcookies.org
As happens with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or visitor behaviour. It is not possible for this to be disabled on a per-user basis, so you must leave this website if you do not agree to this happening.
